Website: www.malvern-plumbing.com

Email: Sdakin@rocketmail.com

Telephone: 07967 952286

Serving Malvern, Worcester and surrounding areas

1. Quotations and Estimates

1.1. All quotations are provided free of charge unless otherwise agreed.

1.2. Written quotations are valid for 30 days from the date of issue unless stated otherwise.

1.3. Quotations are based on the work specified and the information available at the time of inspection.

1.4. Any additional work required due to unforeseen circumstances, hidden defects or customer-requested changes will be discussed and priced separately before proceeding.

1.5. Prices are exclusive of VAT unless otherwise stated. VAT will only be charged where applicable and will be clearly identified before the customer agrees to the work.

 

2. Booking and Deposits

2.1. Acceptance of a quotation constitutes agreement to these Terms and Conditions, subject to the customer’s statutory rights.

2.2. A deposit may be required for larger projects, including bathroom installations, boiler replacements and heating installations.

2.3. Any required deposit amount and payment date will be confirmed in writing before booking.

2.4. Deposits will be deducted from the final invoice or agreed stage payments.

2.5. Where a customer cancels, any refund or deduction will be calculated in accordance with applicable consumer cancellation rights and reasonable costs lawfully recoverable.

 

3. Payment Terms

3.1. Unless otherwise agreed in writing, payment is due upon satisfactory completion of the agreed works and receipt of the invoice.

3.2. Larger projects may require staged payments, agreed in writing before work commences. 3.3. Payment can be made by bank transfer or another agreed method.

3.4. Any concerns regarding an invoice should be raised promptly so they can be investigated. 3.5. Dakin Plumbing and Heating reserves the right to pursue unpaid invoices through lawful debt recovery procedures. Any interest or recovery costs will only be applied where legally permitted.

 

4. Additional and Unforeseen Work

4.1. Plumbing, heating and bathroom installations can reveal unforeseen problems, including damaged pipework, rotten flooring, concealed leaks, defective plumbing or unsuitable existing installations.

4.2. Where additional work is necessary, the customer will be informed and provided with an explanation and price before the additional work is undertaken.

4.3. Additional work will only proceed with the customer’s agreement, except where immediate action is reasonably necessary to make an installation safe.

4.4. Any additional work may affect the original completion date.

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5. Customer Responsibilities

5.1. The customer must provide reasonable access to the property and working areas during agreed working hours.

5.2. Work areas should be cleared of personal belongings and obstacles before work begins. 5.3. Reasonable access to electricity, water and toilet facilities should be provided where available and agreed.

5.4. The customer must inform Dakin Plumbing and Heating of any known defects, concealed services, asbestos or other potential hazards.

5.5. Delays caused by restricted access or circumstances outside our reasonable control may result in revised completion dates and reasonable additional costs, which will be explained to the customer.

 

6. Bathroom Installations

6.1. Bathroom quotations include only the work and materials specifically detailed in the quotation.

6.2. Any changes to bathroom layouts, fixtures, fittings, tiling or flooring after work has commenced may incur additional charges.

6.3. Existing walls, floors and plumbing installations may require remedial work once old fixtures or coverings have been removed.

6.4. Such remedial work is not included unless specifically stated in the original quotation.

6.5. Minor variations in tile alignment, grout appearance and finishing may occur due to existing building conditions and manufacturing tolerances. All work will nevertheless be carried out with reasonable care and skill.

6.6. Where customers supply their own sanitaryware, tiles, flooring or fittings, they are responsible for ensuring these items are available when required and are suitable for the intended installation.

 

7. Customer-Supplied Materials

7.1. Dakin Plumbing and Heating cannot accept responsibility for manufacturing defects in materials or products supplied directly by the customer.

7.2. Additional labour required due to incorrect, missing, damaged or unsuitable customer-supplied materials may be charged separately, subject to prior agreement.

7.3. Our responsibility for fitting customer-supplied materials remains subject to our legal obligation to exercise reasonable care and skill.

 

8. Boiler and Heating Installations

8.1. All applicable gas work will be undertaken by a Gas Safe registered engineer.

8.2. Boiler installations will be carried out in accordance with applicable regulations and manufacturer requirements.

8.3. Existing heating systems may contain sludge, corrosion or defects that are not apparent before work begins.

8.4. Where system cleaning, repairs or additional components are required, these will be discussed with the customer.

8.5. Manufacturer warranties are subject to the manufacturer’s applicable terms, including servicing requirements where relevant.

 

9. Workmanship and Guarantees

9.1. All work will be carried out with reasonable care and skill.

9.2. Any workmanship guarantee provided by Dakin Plumbing and Heating will be confirmed in writing and will operate in addition to the customer’s statutory rights.

9.3. Manufacturer warranties apply separately to qualifying products and materials.

9.4. Guarantees do not cover damage caused by misuse, accidental damage, alterations by third parties, or unrelated faults in existing installations.

9.5. Nothing in these Terms and Conditions excludes or restricts the customer’s statutory rights.

 

10. Existing Plumbing and Heating Systems

10.1. Dakin Plumbing and Heating is not responsible for pre-existing defects unrelated to the contracted work, except where loss or damage results from our failure to exercise reasonable care and skill.

10.2. Existing pipework, valves, radiators and fittings may deteriorate or fail during normal operation or when systems are drained and refilled.

10.3. Any additional repairs required will be explained and agreed with the customer before proceeding, except for essential immediate safety measures.

 

11. Timescales and Delays

11.1. Estimated start and completion dates will be provided where reasonably possible.

11.2. Timescales may change due to unforeseen defects, material shortages, adverse weather, customer-requested alterations or circumstances outside our reasonable control.

11.3. Customers will be informed of significant delays as soon as reasonably practicable.

11.4. Nothing in this section removes the customer’s legal rights where work is not completed within an agreed or otherwise reasonable time.

 

12. Cancellations

12.1. Customers should notify Dakin Plumbing and Heating as soon as possible if they wish to cancel or postpone booked work.

12.2. Where a contract is agreed at the customer’s home, by telephone or online, statutory cancellation rights may apply, including a 14-day cancellation period.

12.3. Where the customer expressly requests work to begin during a statutory cancellation period, they may be required to pay a proportionate amount for services already provided if they subsequently cancel, where legally permitted.

12.4. Any cancellation charges outside statutory cancellation rights will be limited to reasonable, demonstrable losses and costs that cannot reasonably be avoided.

12.5. Full details of applicable statutory cancellation rights will be provided separately where legally required.

 

13. Waste Removal and Disposal

13.1. Removal and disposal of existing bathroom fittings, boilers, radiators, tiles, flooring and other waste are included only where stated in the quotation.

13.2. Any additional waste removal requirements will be agreed separately.

13.3. Waste handled by Dakin Plumbing and Heating will be disposed of in accordance with applicable requirements.

 

14. Damage and Liability

4.1. Reasonable care will be taken to protect the customer’s property during the works.

14.2. Dakin Plumbing and Heating will be responsible for loss or damage caused by a failure to exercise reasonable care and skill or by another breach of legal duty.

14.3. We are not responsible for unrelated pre-existing defects or damage not caused by our work.

14.4. Nothing in these Terms and Conditions limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, or the customer’s statutory consumer rights.

 

15. Complaints and Disputes

15.1. Customers should report any concerns about completed work as soon as reasonably practicable.

15.2. Dakin Plumbing and Heating will investigate complaints fairly and arrange appropriate remedial action where required.

15.3. Customers retain all applicable statutory remedies, including those under the Consumer Rights Act 2015.

 

16. Acceptance of Terms By accepting a quotation or instructing Dakin Plumbing and Heating to proceed with work, the customer agrees to these Terms and Conditions, subject to applicable consumer protection legislation.

 

Dakin Plumbing and Heating Professional Plumbing, Heating and Bathroom Installations www.malvern-plumbing.com 07967 952286